Delivery & REturns

How will my order be sent to me?

We provide FREE shipping with Royal Mail 24, which is usually delivered within 1-2 working days (including Saturdays). For orders above £40 shipping method is upgraded to DHL Next Day, free of charge.

How soon will my order be dispatched?

All orders placed before 12:00 are dispatched the same day, Monday to Friday.

What packaging do you use?

All feeds are shipped in food-grade zip-lock bags and rigid cardboard boxes where appropriate. 

What if I need to return my order?

No questions asked returns - if you are not happy with your order for whatever reason, please send it back for a full refund.

Returns address:
Heron's Pet World
23 Cranmer Road
West Meadows Industrial Road
DE21 4TD

Do you take wholesale orders?

For wholesale prices please contact us at